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I didn't want coverage in 2018 but they auto enrolled me. I was charged 1050 dollars and they won't give it back.

I have coverage through my employer. My issue is I didn't know I was auto enrolled. I thought you had to sign up for coverage during enrollment period. I wish I never gave them access to my bank.

I tried to see if there was a cancellation process online but I couldn't find it. I tried removing my direct deposit but I couldn't. The only way you can cancel is to call them.

I told them at least I want it cancelled now but they won't until another 2 weeks on the 2-19 and today is 2-5. I called and escalated and that got my very little.

Review about: Healthcare Gov Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1100.

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Anonymous
#1469486

I spent over an hour on the phone with Healthcare.gov because I was told I qualified to enroll since I had just moved to Florida 1 1/2 months ago. When we got to the end of the application she informed me that I didn't qualify because of the zipcode I lived in.

She then suggested that I have a baby , (I'm 51) or get married and then I would qualify.

Really? What kind of mess is that?

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