Healthcare Gov
Reviews and Complaints
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Verified ReviewerDo NOT do it!
- System is broken
- Rude supervisors
- Sham
Preferred solution: Let the company propose a solution
Don't make a mistake
Constant lies and relentless harassment
I went out of my way to upload my income documents.
This included my tax papers from last year and other documents included on their list of acceptable documents and a letter of explanation to tell them what I do for income.
They have never quit harassing me and have never quit telling their lies. I know now that all their letters through the post that all tell lies should have been kept in a shoebox.
They have sent me almost more letters than a psychotic criminal stalker. Each one of their letters tells more lies.
The first lie: "Your uploads are insufficient."
The next lie: "We can't verify your your income."
The next lie: "You have not provided your income...."
Why do they like to make me sound like a fruit? Is this because they know it keeps me in a constant rage? Is it because they think I might not have the ability to stand up to them or to hire a lawyer?
The first time they lied, I thought we had a miscommunication.
The second and third and fourth times they lied to me, my temper started to flare.
All they are to me is a monster that tells lies and makes threats with no remorse.
I have called their help number on numerous occasions and have been reassured by them that healthcare.gov would quit bothering me.
Even the people working on the phone could see that I had uploaded my documents on numerous occasions. In fact, every single time they lied to me and threatened to take away the cost-sharing I uploaded my documents again and again and again and again. I uploaded a letter of explanation as I was told to do during one phone call. This letter was ignored just as if I never sent it.
Their lies never end.
I sent them legal documents and they swear to God it never happened.
Now finally they have lied one more time and said, "we still can't verify your income."
WHAT? They can't add the numbers on my documents to get the amount I made this year? Maybe they should go back to grade-school and get help with adding and get help with reading!
In comparison, last year I had no problem with them.
When I searched on Google and typed in "What to do when healthcare.gov lies to me" it came back telling me why I should not lie to healthcare.gov, and made me sound like an idiot. I have never lied to them!
I do not try to manipulate my way around by telling lies, but Google does not know this.
I found no information on how to handle their lies. Even when I called them up and started screaming, this did no good and I was even told, "You don't have to yell at me..." Well then what should I do when they keep on telling their lies?
- Provides health plans in one place
- Constant misrepresentations
- Poor service
- No resolution
Preferred solution: Stop slandering your clients
Horribly Bad on So Many Levels
Preferred solution: Fix the glaring flaws in your system, hire DECENT people who know how to speak to customers, TRAIN them properly, including to ENUNCIATE slowly when stating their NAME.
Avoid At All Cost
- Refer to prior comments
Preferred solution: Price reduction
Checking the insurance cards in mail
Healthscare
Preferred solution: Camera footage
You will never get a correct answer from the Health Insurance Marketplace. This is the 4th time this year they have messed up my stuff. Making a formal complaint against them with Dept of Health
- Rude supervisors
- Uneducated employees who dont know what they are doing
- Poor customer service that had no answers
Preferred solution: Get your program together and train your people properly. You are dealing with peoples lives and if you don't serve them correctly this could cause dire consequences.
The term fubar comes to mind
- Total senior management marketplace intentional failure
Cannot get into plan selection
*** THESE IDIOTS
- Having the substaty - we could afford insurance for once
- No resolution
Preferred solution: FULL UCKING COVERAGE FOR JUNE IF ANYHTING HAPPENS MOTHER ***
Whaaaaat?
I have had insurance with the healthcare.gov market place for a few years now. I really didn't have any complaints until this year.
My plan went up over 300 dollars, okay so change plans right. After having this insurance for three years they want me to prove my whole families citizenship. We were all born in the grand state of Kentucky and that, as far as we dumb hillbillies know is in the great United States of America. How does an american citizens provide citizenship papers you ask?
Most people would think a birth certificate would be sufficient but no, you also need a photo I.D. Oh, I just have one of those lying around for my 12 and 13 year old sons. Don't worry they said you can provide us with a copy of their passport.
They have never even traveled more than one state away from Kentucky to the far far south of Tennessee. I love the government and their beautiful genius minds!
- Cons that is sort of what they feel like to me
- Cons
Coverage Terminated Incorrectly
- Fact that most people were nice and seemed to want to help
- Employees
- No one will correct the error
- No authority or supervisors to handle serious issues
Preferred solution: Reinstate Coverage Immediately
Ridiculous restriction!
Rep change
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They seem to have quit the paper waste this year and seem to have quit the endless phone calls. Maybe this means they actually read this.