This website is incredibly difficult to use. It isn't obvious at all where to go to do particular things, so you're left randomly clicking on links that oftentimes put you right back where you started, or even log you out completely.
It's frustrating to use, and when you call and ask for help after sitting on hold, the people you speak with act like you're *** for not being able to figure it out.
It needs to me made much clearer for people to use.
I can't imagine how much trouble older people have, or those who aren't particularly computer-literate. It's a nightmare.
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