I was just yelled at, lied to, spoken down to, and all I was trying to do is make sure my information was safe and try to make sure my application was cancelled. I have had so many nightmare experiences with reps at the Marketplace and it is so incredibly frustrating that it just keeps happening over and over and over.
I cancelled my Application before December 15th so I wouldn't be charged the January premium by BCBS - got a print out from the Marketplace that confirmed cancellation. I was charged January anyway. I just spoke to the rudest agent (this has been my experience since this Marketplace started) however she was the worst I've had and ended up yelling at me. I asked for a supervisor so she put me on hold.
After several mins she came back, said "Ok, I have a supervisor on the line." and just started repeating the same thing over and over which is why I asked to speak to someone else in the first place. When I finally got her to stop yelling I said, "there's no supervisor on the line because if there were they would have said something by now." I demanded a supervisor and the representative got nasty and with a horrible attitude she said FINE- SHE'S JUST GOING TO SAY THE SAME THING!!!! I did speak to a representative who was better however she was no more updated or capable of answering my question - one of which was a concern of fraud because when I opened my account there was a bright orange highlighted statement saying my account had been accessed by another account holder. Now, I'm assuming they have that warning so it warns the actual account holder that something may have been accessed and would want someone to call and ask about it.
What I got when I asked about it was, oh that doesn't mean anything. Then, that must be a representative. I say " But I have spoken to many many reps as I have had Obamacare since it opened and they have accessed my account every time I call and I have NEVER gotten that warning. Next she says, "Well a representative opened your account in November but the only thing they wrote in the notes was WRONG." And she thought that would satisfy me.
I have already experienced identity theft by someone filing false taxes with my information which has cost thousands and thousands so I am a little sensitive when I get a statement that is highlighted and says someone other than me has opened an account that is full of my personal information.
Sorry, I am just so upset like so so many others on this board and I can't find anywhere that I can complain where any action would happen. :-( So frustrating!!!
Product or Service Mentioned: Healthcare Gov Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.