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My husband passed May 11, I called to notify you, I *** that took the call canceled the plan and reissued a plan for me. She told me my plan would be effective May 12 NOT SO!

My plan does not start until July 1! I have been without my medications for over a month now and because my condition is not viewed as life threatening they won't help. I have been fighting for over a month to get this fixed with help from Blue Cross.

I have very detailed notes of the dates, times, names and information from every call, including who hung up on me and who told me I didn't know what I was talking about. I have RA and have been without my meds and my condition is getting worse.

Product or Service Mentioned: Healthcare Gov Customer Care.

Reason of review: Poor customer service.

Preferred solution: I WANT MY COVERAGE AND I WANT IT BEFORE JULY 1 AND BACK DATED TO MAY 12.

I didn't like: Any of the people or processes.

Company wrote 0 private or public responses to the review from Jun 16, 2016.
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