My husband passed May 11, I called to notify you, I *** that took the call canceled the plan and reissued a plan for me. She told me my plan would be effective May 12 NOT SO!
My plan does not start until July 1! I have been without my medications for over a month now and because my condition is not viewed as life threatening they won't help. I have been fighting for over a month to get this fixed with help from Blue Cross.
I have very detailed notes of the dates, times, names and information from every call, including who hung up on me and who told me I didn't know what I was talking about. I have RA and have been without my meds and my condition is getting worse.
Product or Service Mentioned: Healthcare Gov Customer Care.
Reason of review: Poor customer service.
Preferred solution: I WANT MY COVERAGE AND I WANT IT BEFORE JULY 1 AND BACK DATED TO MAY 12.
I didn't like: Any of the people or processes.